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Rareform Help Center 

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Yes, we care deeply about our customers' privacy and security. All transactions on our website use a Secure Socket Layer (SSL), and our online store is certified Level 1 PCSS compliant.

Is my payment information secure?

Payments & Discount Codes

How can I process an exchange?

How does a refund work?

What is your Return policy

Is there a return shipping fee?

How soon will I get my refund?

Exchanges & Returns

What is your warranty policy?

What is normal wear for a billboard?

Warranty

Can discounts be applied at a later date?

Sale Policy

Exchanges, Returns & Warranty

Do the product photos represent the exact bag I will get?

What does it mean when you say bags are one of a kind?

What if a design I like sells out?

How do you decide what billboards make good bags?

Do you sell gift cards?

Product Dimensions

Products

How do I clean my Rareform bag?

Care Instructions

When will my order ship?

When will I receive shipping confirmation?

How much is shipping?

When will I receive my order?

Do you offer international shipping?

Shipping

Can discount codes be combined?

Can a discount code be applied to my order if I forgot to add it?

Can I cancel or make changes to my order?

What form of payments do you accept?

I am ordering a gift. Will the recipient see the pricing on the packing slip?

Read our story here.

Learn more about the billboard industry here.

Company

Corporate and Custom Orders

Corporate

Can I sell Rareform in my store?

Can I buy Rareform in person at a store near me?

Wholesale

How do I earn points?

Can I earn points for previous purchases?

How can I track my points?

The order I placed last week doesn't show up in my points, why?

Do my points expire?

Do my rewards expire?

How do I use and redeem my points?

What happens to my points if I return a purchase?

Loyalty Program

Is my payment information secure?Updated a year ago